Refund Policy
Last updated: July 29, 2026 · Effective: July 29, 2026
1. Plans and billing
Meowsiam offers a Free plan and two auto-renewing monthly subscriptions: Standard (US $9.99/month) and Plus (US $19.99/month). Prices may vary by region and are shown at checkout. Subscriptions renew automatically each month until cancelled.
2. The 30-Day Purr-Back Guarantee (web purchases)
If you purchased a subscription directly on meowsiam.com, you are covered by our 30-Day Purr-Back Guarantee: if within 30 days of your first payment your cat hasn't learned a single new behavior — or you simply don't love the app — email [email protected] from your account email and we will refund that payment in full. No forms, no interrogation. The guarantee applies to your first subscription payment, once per customer.
3. Purchases made through the App Store or Google Play
If you subscribed inside the iOS or Android app, your payment is processed by Apple or Google, and refunds are governed by their policies and issued by them — we cannot issue those refunds directly:
- Apple App Store: request a refund at reportaproblem.apple.com, or manage your subscription in Settings → Apple ID → Subscriptions.
- Google Play: request a refund from your Order History in Google Play, or manage your subscription in Play Store → Payments & subscriptions.
If a store declines a refund that would have qualified for our 30-day guarantee, contact us and we will make it right (for example, with equivalent service credit where permitted).
4. Cancellation
You can cancel anytime: on the web, from Settings inside the app; on iOS/Android, from your store subscription settings. Cancellation stops future renewals; your paid features remain active until the end of the current billing period. Except as described above, payments for partial billing periods are not refunded.
5. One-time purchases
Pay-per-render 3D generations (where offered) are digital goods delivered immediately. If a render fails or is defective, contact us within 14 days and we will re-run it or refund it.
6. Merchandise
Physical merchandise in the Meowsiam shop is produced and fulfilled by our print-on-demand partner (Printify) and is covered by the return/reprint policy shown at their checkout. Misprinted, damaged, or defective items are reprinted or refunded — contact us with a photo within 30 days of delivery.
7. How refunds are issued
Approved web refunds go back to your original payment method within 5–10 business days, depending on your bank.
Questions: [email protected]